FAQ
Do you still have questions?
Shipping
What shipping options are available?
We offer standard, expedited, and overnight shipping options to meet your needs. Shipping costs vary based on the option you select and your delivery location.
Can I track my order?
Yes, once your order is shipped, we will email you a tracking number. You can use this number to check the status of your shipment on our carrier’s website.
How soon will my order arrive?
Orders typically ship within 1 business day. Standard shipping takes 3-5 days, expedited shipping 2-3 days, and overnight shipping will arrive the next business day.
How are hats packaged for shipping?
Our hats are carefully packaged in sturdy boxes with ample padding to ensure they arrive in perfect condition without being crushed or damaged.
Returns
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached. Please include your receipt or proof of purchase.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly. In these cases, we will cover the shipping costs.
How do I return an item?
To return an item, please package it securely and send it back to us using the provided return label. Include the original packing slip or a note with your order number.
Can I exchange an item?
Yes, we offer exchanges for a different size or color of the same item. If you prefer a different item, please return the original for a refund and place a new order.
Payments
What payment methods do you accept?
We accept a variety of major credit cards, including those from leading issuers, as well as widely used digital payment methods.
What should I do if my payment is declined?
Check to ensure your card information, billing address, and security code are correct. If everything is correct and you still experience issues, please contact your bank or card issuer for further assistance.
Do you accept international cards?
Yes, we accept credit cards issued by major international banks. Your card issuer will convert the charge to your local currency.
Can I change my payment method after placing an order?
If you need to use a different payment method, you would need to cancel your existing order and place a new one.
Other questions
How do I care for my hat?
To keep your hat in top condition, avoid exposure to excessive heat or moisture. For wool hats, use a soft bristle brush to remove dust. Store your hat on a flat surface or a hat stand to maintain its shape.
Do you offer gift wrapping?
Yes, we provide gift-wrapping services for a small additional charge. You can select gift wrapping at checkout and include a personal message if desired.